LR Communications Open Internet Statement
The Federal Communications Commission issued rules to preserve the internet as an open platform. The original rules went into effect on November 20, 2011. The Open Internet Rules have since been revised, and the revisions were adopted on February 26, 2015. The new rules went into effect on June 12, 2015, and can be found on the FCC Open Internet webpage.
All internet service providers are required to post information regarding various issues so residential and business consumers can make informed choices about choosing an internet service provider. This document contains information regarding our services in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.
FCC’s rules focus on three main areas…
No Blocking: Broadband providers cannot block access to lawful content, applications, services, or non-harmful devices.
No Throttling: Broadband providers cannot impair or degrade lawful Internet traffic based on content, applications, services, or non-harmful devices.
No Paid Prioritization: Broadband providers cannot favor some lawful Internet traffic over other lawful traffic in exchange for any consideration, ensuring no “fast lanes.”
Network Practices
ISPs must disclose their network practices, specifically in the four general areas listed below…
ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management.
An ISP may not block consumers from accessing lawful websites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management.
ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination.
The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
Congestion Management
LR Communications does not employ specific network congestion management practices. All traffic is carried equally on a ‘best efforts’ basis.
LR Communications reserves the right to temporarily block or throttle internet traffic for customers who do not comply with our Acceptable Use Policy. In case of network attacks, specific regions may be blocked to maintain connectivity.
LR Communications does not currently utilize data caps in its service plans.
Application-Specific Behavior
LR Communications does not block or rate control specific protocols or ports with the following exceptions: TCP and UDP ports 25.
Device Attachment Rules
LR Communication’s customer hand off is a standard 10/100Mb or 10/100/1000Mb Ethernet connection. This may be connected to a customer’s computer or router.
Devices from the customers network must not send the following types of traffic to LR Communications: Spanning Tree (STP), Rapid Spanning Tree (RSTP), Open Shortest Path First (OSPF), Routing Information Protocol (RIP), Border Gateway Protocol (BGP) and Dynamic Host Configuration Protocol (DHCP).
LR Communications will take steps to block such traffic which may include disabling the customer’s connection.
Security
LR Communications employs industry standard methods to protect the privacy of its end users and network infrastructure.
Service Description
Fixed Wireless: LR Communications provides fixed wireless internet service using professionally installed equipment and a combination of licensed and unlicensed spectrum. Access speed is as specified on the High-Speed Wireless Internet page.
Bandwidth: Speeds specified are configured as rate limits and are not in any way guaranteed. Latency from our customers to our network borders is expected to be 50ms or less but is not guaranteed. All services should be acceptable for most real time applications provided the application bandwidth requirements do not exceed the service plan rate limits.
Commercial Terms
ISPs must disclose the commercial terms of its broadband internet access service. Monthly pricing and other fees are detailed on the checkpoint page.
Privacy Policies
Network management does not usually involve inspecting network traffic. However, traffic may be inspected by personnel to diagnose and correct network issues. Traffic is not routinely stored or shared with outside parties but may be shared with equipment vendors for network performance troubleshooting.
Redress Options
LR Communications prides itself on customer service. If there are any issues, please contact us.
Phone: (815) 738-2210
If all representatives are busy or the call is after business hours (Monday-Friday, 8:00 am – 4:30 pm), please leave a voicemail with your name and callback number. Someone will get back to you as soon as possible.
FCC Notice
If a customer believes these Open Internet Rules are not being met, an informal complaint can be filed via the FCC website. Formal complaints can also be filed under Part 76 of the Commission’s rules.